Our commitment to you

Buy with confidence from W1 Watches. Our reputation is key, so we are committed to providing our clients with quality products, fantastic customer service, expert knowledge and a promise to deliver satisfaction each and every time. To read our testimonials please click here.

Brick and mortar store

We are not just an online company but we have a modern, discreete boutique store based in the heart of Central London, offering easy access to our clients.  When you buy watches from our site, you’ll enjoy the same level of service as you would expect in our store. You are more than welcome to visit, for more details of opening times and where to find us, please click here.

Authenticity Guaranteed

W1 Watches do not deal with any replica products, all our watches are 100% authentic! Each watch is extensively checked by our professionals and carefully appraised.  All Rolex and Breitling watches are checked against the lost and stolen register, before we add them to our stock. We are committed to selling top quality authentic watches, so that our clients can buy with complete confidence.

Excellent customer service

Here at W1 Watches our customer service goal is simple: We are committed to providing our customers total satisfaction. Whether you are enquiring about a product or simply asking for advice - our friendly, knowledgeable staff are more than happy to assist you.

Our aim is to become your comprehensive resource for finding top quality watches, whether you are visiting our boutique store or website.  Should you have any problems with a timepiece which you have purchased from W1 Watches, please do not hesitate to contact us to allow us to rectify the issue and improve the service we deliver.  

Warranty

Each watch are accompanied with a manufactures warranty or W1 Watches Warranty.  To find out more about our warranties please click here.

The best prices on new and used watches

W1 Watches offer pre-owned watches at a greatly reduced price.  We are constantly monitoring our competitors watch prices to ensure that our clients receive the best value for the timepiece they want.

Peace of Mind

If you are not 100% satisfied with any of your purchases from W1 Watches for any reason, you are entitled to a full refund/exchange, providing that the goods are returned in exactly the same condition as they were originally. For further details please see our policy documents here

Part exchanges

We welcome part exchange of your watch against one of our watches (of if you just want to sell your watch) We offer top prices for pre-owned watches!

At present our website does not offer an online payment system as experience has shown us that off-line transactions are the safest way to accept payment. By dealing with customers directly via telephone, fax or in person, no sensitive personal details are held on computer systems thus avoiding any risk of fraud. We also prefer to speak to our customers so that we are able to offer the most personal and pleasant buying experience possible.

Ways to pay

• Credit card at our boutique - 2% surcharge. The delivery must be sent to the billing address of the card,
• Cash at our boutique. In accordance with money laundering regulations.
• Bank transfer. We accept only CHAPS transfers. Please contact us for our bank account details.
• Bankers Draft. All drafts will be authenticated by our bank before the product is released.
• Cheque. Funds must clear before the product is released.

Delivery

• All deliveries are insured and the progress of each delivery may be traced via a bar code tracking number which will be emailed to you.
• Royal Mail Special Delivery guarantee delivery the next working day before 1pm (We also offer a service which guarantees delivery before 9am the next day at a small extra charge).
• If for any reason you miss your delivery a card will be left with the consignment number and branch telephone number, so that a collection from your nearest sorting office or re-delivery can be arranged.

• We charge a standard fee of only £12.00 for all items delivered within the UK.  This is a fully insured next working day delivery.
• Quotations will be provided for customers wishing to have items delivered outside of the UK and will be dependent on the weight and destination of the package.
• For any return postage the customer is liable for all costs unless this is agreed prior with W1 Watches.

All watches bought from W1 Watches are supplied with a 12 month Warranty for your peace of mind.  In some cases the original manufactures warranty may still be valid.  If this warranty has elapsed completely then our watches will be subject to a 12 month warranty.

Our 12 month warranty is also extended to any parts that are replaced for any watches that undergo repairs at our Authorised Rolex workshop.

• Misuse or tampering or abuse (hitting, knocking).
• The consequence of normal wear and tear on any leather or rubber strap.
• The watch strap, bracelet, stems, crowns, bezel, mineral glass or sapphire crystal.
• Any damage caused by water, if your watch is not water-resistant.
• Alterations, modifications and taking apart of the watch by a third party without our express permission. Doing so will invalidate the warranty.
• Theft or loss of watch.

1. If the watch is still covered by the original manufactures warranty, you may contact them to resolve the problem.  However please do contact us initially as in some cases we are able to carry out the repair in a shorter timeframe than the manufacturers.
2. If the watch is still covered by our W1 Watches 12 month Warranty and if the problem is covered by the terms of our warranty we will undertake any repairs free of charge.
3. If both the W1 Watches warranty and manufactures warranty has expired, please send the watch back to us and we will provide you with a quote and an estimate of the period of time needed for the repairs to be completed.