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returns

7 day money back guarantee

At W1 Watches, your satisfaction is paramount, so in the unlikely event that you wish to return your watch or jewellery to us, we offer a 7 day money back guarantee.  This is subject to the products being returned in exactly the same condition in which it was sold.

If you have purchased a new watch from us, all protective seals must be intact and the watch condition must be totally unworn and unmarked in order for us to accept the return.

Returning the products

You will be liable for all postage and packaging and the product must be returned via Royal Mail Special Delivery to ensure that it is trackable and insured during transit. 

You are more than welcome to return your products in person to our boutique. Evaluation of the condition of returned products will be at the discretion of our professional staff. If you have any enquires regarding the return or refund or your purchase please contact us:

W1 Watches
29-30 Frith Street
London
W1D 5LG

Telephone: 020 7734 4799
Email: info@w1watches.com