Our commitment to you

Buy with confidence from W1 Watches. Our reputation is key, so we are committed to providing our clients with quality products, fantastic customer service, expert knowledge and a promise to deliver satisfaction each and every time. To read our testimonials please click here.

Brick and mortar store

We are not just an online company but we have a modern, discreete boutique store based in the heart of Central London, offering easy access to our clients.  When you buy watches from our site, you’ll enjoy the same level of service as you would expect in our store. You are more than welcome to visit, for more details of opening times and where to find us, please click here.

Authenticity Guaranteed

W1 Watches do not deal with any replica products, all our watches are 100% authentic! Each watch is extensively checked by our professionals and carefully appraised.  All Rolex and Breitling watches are checked against the lost and stolen register, before we add them to our stock. We are committed to selling top quality authentic watches, so that our clients can buy with complete confidence.

Excellent customer service

Here at W1 Watches our customer service goal is simple: We are committed to providing our customers total satisfaction. Whether you are enquiring about a product or simply asking for advice - our friendly, knowledgeable staff are more than happy to assist you.

Our aim is to become your comprehensive resource for finding top quality watches, whether you are visiting our boutique store or website.  Should you have any problems with a timepiece which you have purchased from W1 Watches, please do not hesitate to contact us to allow us to rectify the issue and improve the service we deliver.  

Warranty

Each watch are accompanied with a manufactures warranty or W1 Watches Warranty.  To find out more about our warranties please click here.

The best prices on new and used watches

W1 Watches offer pre-owned watches at a greatly reduced price.  We are constantly monitoring our competitors watch prices to ensure that our clients receive the best value for the timepiece they want.

Peace of Mind

If you are not 100% satisfied with any of your purchases from W1 Watches for any reason, you are entitled to a full refund/exchange, providing that the goods are returned in exactly the same condition as they were originally. For further details please see our policy documents here

Part exchanges

We welcome part exchange of your watch against one of our watches (of if you just want to sell your watch) We offer top prices for pre-owned watches!